Privacy Policy
Protecting Your Financial Privacy
Last Updated: March 2025
At NextConnectFlow, your privacy isn't just a legal requirement—it's the foundation of trust that makes our financial planning platform work. We believe financial data deserves the highest level of protection.
Information We Collect
When you use our financial planning services, we collect several types of information to provide personalized advice and secure account management. Your personal details include name, email address, phone number, and residential address in Malaysia. For financial planning purposes, we gather income information, expense patterns, investment goals, and risk tolerance preferences.
We also collect technical data about how you interact with our platform. This includes your IP address, browser type, device information, and usage patterns. This helps us improve our services and detect potential security issues before they affect your account.
How We Use Your Information
Your financial data serves specific purposes within our platform ecosystem. We analyze your spending patterns to create personalized budget recommendations and investment strategies. Income information helps us suggest appropriate savings goals and retirement planning timelines.
- Creating customized financial plans based on your Malaysian market context
- Sending educational content about investment opportunities and financial trends
- Providing customer support for account questions and technical issues
- Ensuring platform security through fraud detection and prevention systems
- Improving our services through anonymous usage analytics
We never sell your personal information to third parties. Period. Your financial data stays within our secure systems unless you explicitly authorize us to share it with trusted financial partners for specific services you've requested.
Data Protection & Security
Our security infrastructure uses bank-grade encryption to protect your sensitive information. All data transmission occurs through SSL encryption, and we store your information on servers with multiple layers of security protection. Regular security audits ensure our systems meet international financial data protection standards.
Access to your information is strictly limited to authorized personnel who need it for specific business functions. Our team undergoes regular privacy training, and we maintain detailed logs of all data access activities.
- 256-bit SSL encryption for all data transmission
- Multi-factor authentication for account access
- Regular penetration testing by independent security firms
- Automatic logout after periods of inactivity
- Secure data centers with physical access controls
Your Privacy Rights
Malaysian residents have specific rights regarding their personal data. You can request access to all information we've collected about you, ask for corrections to inaccurate data, or request deletion of your account and associated information. We'll respond to these requests within 30 days.
You control marketing communications from our platform. Unsubscribe from educational emails at any time, though we'll still send essential account notifications and security alerts. You can also adjust privacy settings within your account dashboard to control data sharing preferences.
Cookies & Tracking
Our website uses cookies to enhance your experience and provide personalized financial insights. Essential cookies enable basic platform functionality like secure login and session management. Analytics cookies help us understand which features you find most valuable, allowing us to improve our service continuously.
You can disable cookies through your browser settings, though this may limit some platform features. We don't use tracking cookies for advertising purposes—our focus remains on providing excellent financial planning tools rather than marketing to you elsewhere online.
Third-Party Services
We partner with select financial institutions and service providers to offer comprehensive planning tools. These partnerships involve careful vetting of privacy practices and contractual agreements protecting your information. Partners can only access data necessary for services you've specifically requested.
Payment processing occurs through secure, certified payment gateways that comply with international financial security standards. We never store complete credit card information on our servers—only encrypted payment tokens for subscription management.
Data Retention
We retain your financial planning data for as long as your account remains active, plus seven years after closure to comply with Malaysian financial record-keeping requirements. Anonymous analytics data may be retained longer for service improvement purposes.
When you delete your account, we remove personally identifiable information within 90 days. Some information may remain in encrypted backups for up to one year for security purposes, then gets permanently deleted through secure data destruction processes.
Policy Updates
Privacy practices evolve as technology advances and regulations change. We'll notify you of significant policy updates through email and prominent notices on our platform. Minor clarifications may be updated without individual notification, though we'll always note the revision date at the top of this policy.
We encourage reviewing this policy periodically to stay informed about how we protect your information. Your continued use of our services after policy updates indicates acceptance of the revised terms.
Privacy Questions?
Our privacy team is available to address your concerns and questions about data protection.
Address: 11A, Laluan Ipoh Permai 9, Taman Ipoh Permai
31400 Ipoh, Perak, Malaysia
Phone: +60128772078
Email: info@nextconnectflow.com